Even though neither of us wants it, products sometimes break down. However, we pay great attention to resolving issues as quickly as possible.
All products sold by our company benefit from warranty conditions in accordance with current legislation as provided by ANPC and the commercial policies of the manufacturers.
Products sold on our website benefit from the legal guarantee of conformity pursuant to OUG 34/2014 and Law no. 449/2003. To report an issue that falls within the warranty conditions, you may fill out the service submission form or write to us at contact@ecosoft-romania.ro. The response time is 2 business days.
Products are new, in their original packaging, and come from sources authorized by each manufacturer. Warranty certificates are issued by ECOSOFT and warranty coverage will be provided through our own service center.
The shipping cost for sending the product to the service center is borne by the customer for the outbound trip and by us for the return. In the event of an unjustified warranty claim, or if the product was damaged due to use that does not comply with the product's technical manual, we reserve the right to charge the beneficiary for the cost of investigating the product reported as defective, as well as courier service costs. The labor cost will be calculated by us upon receipt of the items for warranty service in accordance with our service rates and cannot be less than 50 lei.
Warranty assurance procedure: if you have purchased products from our website and they fall within the warranty period, please contact us by phone or email, and we will resolve the situation as quickly as possible. The legal resolution deadline is 14 calendar days.
IMPORTANT! The following situations are not covered by the warranty:
- Defects of any kind resulting from improper installation or use of the devices.
- Defects of any kind resulting from normal wear and tear from use of the product under normal conditions.
- Consumables of any type that have become clogged or blocked due to the water used to supply the equipment.
Once the product is in our possession, it will be inspected at the service center and all necessary steps will be taken to restore it to proper working condition, as long as the product is covered under warranty.
Remedial measures may include: repairing the product, voiding the warranty, partial or full replacement, up to and including refunding the value of the product if no other solution is available.
After the product has been restored to working condition, the customer will be notified, and within no more than 2 business days, the functional product will be delivered to the customer.
The period of non-functionality extends the warranty period accordingly. This interval is calculated from the moment of registration at the service center until the product is restored to normal working condition and written notification is issued for collection, or until the product is actually handed over to the consumer.
All packages sent to the service center are inspected upon receipt, in the presence of the courier. If the product is found to be missing, the package will be refused and returned to the sender.
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